Cancellation and Refund

Cancellation and Refund Policy

Effective Date: 25-04-2024

Thank you for choosing Karam Packaging Pvt Ltd for your packaging needs. We aim to provide the highest quality products and services to our valued customers. Please read the following policy carefully to understand our cancellation and refund procedures.

Cancellation Policy:

1. Order Cancellation: Customers may cancel their order within 24 hours of placing it. Any cancellation requests made after this timeframe may not be accommodated as the order may have already been processed for production or shipping.
2. Cancellation Procedure: To cancel an order, customers must contact our customer service team via email at [insert email] or by phone at [insert phone number]. Please provide your order details and reason for cancellation in your communication.
3. Custom Orders: For custom orders, cancellation requests must be made within 24 hours of placing the order. Once production has begun on custom orders, cancellations may not be possible, and customers may be subject to additional charges.

Refund Policy:

1. Eligibility for Refund: Refunds will only be provided for cancelled orders that meet the criteria outlined in our cancellation policy. If an order is eligible for cancellation and a refund, the refund amount will be issued using the original payment method.
2. Refund Processing Time: Please allow up to 3-4 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your financial institution.
3. Partial Refunds: In some cases, partial refunds may be issued. This typically occurs when only part of an order is cancelled, or if the order has already been partially fulfilled.
4. Non-Refundable Items: Certain items may not be eligible for refunds, such as custom or personalized products, perishable goods, and clearance items. Please contact our customer service team for clarification if you have any questions about the refund eligibility of a specific product.

Policy Updates:

Karam Packaging Pvt Ltd reserves the right to update or modify this cancellation and refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

Contact Us:

If you have any questions or concerns about our cancellation and refund policy, please feel free to contact us using the following information:

Email: sales@karampackaging.com
Phone: 8851823847

Thank you for choosing Karam Packaging Pvt Ltd. We appreciate your business and look forward to serving you again in the future.